Privacy Policy

Effective date: June 16, 2025.

Welcome to neurohirurgija.in.rs. We are committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, store, and protect your information when you use our online consultation services and visit our website.

As a specialist in neurosurgery and chronic pain management, I understand the importance of confidentiality and the security of your medical information. Please read this policy carefully.

1. Who We Are

This website, neurohirurgija.in.rs, and its online consultation services are provided by Dr. Željko Kojadinović. We are the data controller responsible for any personal information collected through this website or via direct communication, solely for the purpose of providing medical consultation and second-opinion services.

2. Types of Data We Collect

We collect various types of information for the purpose of providing our services and maintaining communication with you.

 Personally Identifiable Information:

• Full name
• Phone number (for WhatsApp/Viber communication)
• Email address (if you contact us via email)

 Sensitive Medical Data (Health Information):

• Information about your health condition, symptoms, diagnoses, and medical history
• Results of medical examinations (e.g., lab reports, imaging, or medical documentation)
• Information regarding past or current treatments
• Any other information you voluntarily provide for the purpose of a medical consultation or second opinion

 Website Usage Data (Non-Personal):

• IP address, browser type, operating system, time of visit, and pages accessed. This data is collected through standard web server logs and is not used to identify individuals. Please note: We do not use cookies to track users or for advertising purposes.

3. How We Collect Your Data

We collect your data in the following ways:

 Direct Communication: When you send us a message via WhatsApp, Viber, or email to schedule a consultation, ask a question, or share medical information. By sending a message, you consent to the collection and processing of your data in accordance with this Privacy Policy.

 Website Activity: We automatically collect non-personal usage data through our web server logs.

4. Purpose of Data Collection and Processing

Your data is collected and processed solely for the following purposes:

 To provide online medical consultations, including the analysis of your medical data, offering medical advice, diagnosing, and making treatment recommendations

 To communicate with you regarding scheduling, confirming, or rescheduling consultations, responding to inquiries, and offering support

 For administrative purposes, such as maintaining records of scheduled consultations

 To improve our services using anonymized and aggregated data (not linked to individual identities) to analyze trends and enhance the quality of care

5. Legal Basis for Data Processing

The processing of your personal data is based on the following legal grounds:

 Your Consent: Your explicit consent is required for the processing of sensitive medical data. Consent is deemed to have been given when you send a message with medical information, after being clearly informed of this Privacy Policy (via links next to contact options).

 Contractual Necessity: Processing is necessary for the delivery of the medical consultation services you have requested.

 Legal Obligation: In some cases, processing is required to comply with legal obligations (e.g., medical documentation requirements).

6. Data Retention and Security

We retain your personal data only as long as necessary for the purposes for which it was collected, in accordance with applicable laws and ethical medical standards. After the retention period, the data is deleted or anonymized.

We apply appropriate technical and organizational security measures to prevent unauthorized access, loss, misuse, or disclosure of your data. These include, but are not limited to: encrypted communication where applicable (e.g., WhatsApp/Viber platforms offering end-to-end encryption), restricted access to data, and regular security reviews.

Please note that no method of data transmission over the Internet is 100% secure.

7. Sharing Data with Third Parties

We do not sell, rent, or disclose your personal or medical data to third parties without your explicit consent, except in the following circumstances:

 Legal Requirements: If we are legally obligated to do so (e.g., by court order or request from a government authority).

 With Your Consent: If you explicitly authorize us to share your data with other healthcare professionals for the purpose of obtaining a second opinion or multidisciplinary consultation.

Please note that platforms such as WhatsApp and Viber have their own privacy policies governing the processing of data on their servers. We recommend reviewing their policies.

8. Your Data Protection Rights

You have the following rights regarding your personal data:

 Right of Access: You may request a copy of the personal data we hold about you.

 Right to Rectification: You may request correction of inaccurate or incomplete data.

 Right to Erasure (“Right to Be Forgotten”): You may request deletion of your data under certain conditions and in compliance with legal requirements for medical record retention.

 Right to Restrict Processing: You may request restricted processing of your data.

 Right to Data Portability: You may request your data in a structured, commonly used, and machine-readable format.

 Right to Object: You may object to the processing of your data under certain conditions.

 Right to Withdraw Consent: If processing is based on your consent, you may withdraw that consent at any time. Withdrawal does not affect the legality of any processing conducted before the withdrawal.

To exercise these rights, please contact us using the information below.

9. Children's Privacy (Individuals Under 18)

We offer medical advice and consultations for patients of all ages, including those under 18. We are committed to protecting the privacy and sensitivity of children’s medical information.

If you are under the age of 18, you may only use our services with the consent and supervision of a parent or legal guardian. Personal and medical data of individuals under 18 are collected and processed only with the explicit consent of a parent or legal guardian. The parent or guardian must be present during the consultation and provide authorization for data processing.

If we become aware that we have inadvertently collected personal data from a minor without parental or legal guardian consent, we will take steps to delete such information. If you are a parent or guardian and believe your child has provided personal data without your consent, please contact us so we can take appropriate action.

10. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy from time to time. Any updates will be posted on this page, and the “Effective Date” at the top will be revised accordingly. We encourage you to review this policy regularly.

11. Contact Information

If you have any questions or concerns regarding this Privacy Policy or how your data is handled, please contact:

 Dr. Željko Kojadinović

 Email: koja@yahoo.com

  Phone (messages only): +38162 853 4555