{"id":15492,"date":"2026-09-01T08:51:26","date_gmt":"2026-09-01T06:51:26","guid":{"rendered":"https:\/\/neurohirurgija.in.rs\/?page_id=15492"},"modified":"2026-09-01T08:51:27","modified_gmt":"2026-09-01T06:51:27","slug":"privacy-policy","status":"publish","type":"page","link":"https:\/\/neurohirurgija.in.rs\/en\/privacy-policy\/","title":{"rendered":"Privacy Policy"},"content":{"rendered":"<p class=\"wp-block-paragraph\"><strong>Effective Date: September 1, 2026<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">This Privacy Policy explains how personal and medical information is collected, used, stored, and protected when you visit <strong><a href=\"https:\/\/neurohirurgija.in.rs\/en\/\">https:\/\/neurohirurgija.in.rs\/en\/<\/a><\/strong>, contact us, or request an online medical consultation or second opinion.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">We recognize that medical information is particularly sensitive and treat all patient information as confidential.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">1. Who We Are<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">The website <strong><a href=\"https:\/\/neurohirurgija.in.rs\/en\/\">https:\/\/neurohirurgija.in.rs\/en\/<\/a><\/strong> and its online consultation services are provided by:<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Dr. Zeljko Kojadinovic, MD, PhD \u2013 Consultant Neurosurgeon<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Dr. Zeljko Kojadinovic is the data controller for personal and medical information provided directly for the purpose of communication, online consultation, or medical second-opinion services.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Where applicable, personal data is processed in accordance with relevant data protection legislation, including the <strong>EU General Data Protection Regulation (GDPR)<\/strong> and the <strong>UK GDPR<\/strong>.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">2. Information We May Collect<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">When you contact us or request a consultation, we may collect:<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Personal Information<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Name<\/li>\n\n\n\n<li>Email address<\/li>\n\n\n\n<li>Telephone number<\/li>\n\n\n\n<li>Country of residence<\/li>\n\n\n\n<li>Other contact information you voluntarily provide<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">Medical Information<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">You may voluntarily provide information including:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Symptoms and medical history<\/li>\n\n\n\n<li>Diagnoses<\/li>\n\n\n\n<li>Previous or current treatment<\/li>\n\n\n\n<li>Medical reports<\/li>\n\n\n\n<li>Laboratory results<\/li>\n\n\n\n<li>MRI, CT, X-ray, ultrasound, or other imaging<\/li>\n\n\n\n<li>Other medical documentation relevant to your consultation<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Medical information is used only for purposes related to the consultation or second opinion you request.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Website Usage Information<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Technical information may also be collected, including:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>IP address<\/li>\n\n\n\n<li>Browser and device information<\/li>\n\n\n\n<li>Pages visited<\/li>\n\n\n\n<li>Date and time of access<\/li>\n\n\n\n<li>Referral or traffic-source information<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Such information is used primarily for website security, performance monitoring, and analytics.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">3. How We Receive Your Information<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Personal and medical information may be provided when you:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Contact us through <strong>WhatsApp or email<\/strong><\/li>\n\n\n\n<li>Request or schedule an online consultation<\/li>\n\n\n\n<li>Send medical documentation or diagnostic images<\/li>\n\n\n\n<li>Provide additional information before or during a consultation<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Please provide only medical information relevant to the consultation you are requesting.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">4. Why We Process Your Information<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Information may be processed in order to:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Respond to your inquiry<\/li>\n\n\n\n<li>Determine whether an online consultation may be appropriate<\/li>\n\n\n\n<li>Arrange or reschedule a consultation<\/li>\n\n\n\n<li>Review medical documentation<\/li>\n\n\n\n<li>Provide an individualized medical consultation or second opinion<\/li>\n\n\n\n<li>Communicate recommendations and possible next steps<\/li>\n\n\n\n<li>Conduct reasonable follow-up communication<\/li>\n\n\n\n<li>Maintain administrative or professional records where necessary<\/li>\n\n\n\n<li>Protect and improve the security and performance of the website<\/li>\n\n\n\n<li>Analyze website use in aggregated or anonymized form<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">The educational content published publicly on this website is separate from an individual medical consultation and does not constitute personal medical advice.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">5. Legal Basis for Processing Medical Information<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">The legal basis for processing depends on the purpose and circumstances.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Personal information may be processed where necessary to:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Provide a service you have requested<\/li>\n\n\n\n<li>Respond to your communication<\/li>\n\n\n\n<li>Meet applicable legal or professional obligations<\/li>\n\n\n\n<li>Protect legitimate administrative and security interests<\/li>\n\n\n\n<li>Process information for which you have provided consent<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Health information is a sensitive category of personal data.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Health information is processed only where there is an appropriate legal basis under applicable data-protection law, including where processing is necessary for the provision of medical consultation or healthcare services, or where explicit consent is required and has been obtained.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Where processing is based on consent, you may withdraw that consent. Withdrawal does not affect processing that was lawful before consent was withdrawn.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">6. Confidentiality, Storage and Security<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Personal and medical information is treated confidentially.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">We use reasonable technical and organizational measures intended to protect information against unauthorized access, loss, misuse, alteration, or disclosure.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Information is retained only for as long as reasonably necessary for the purpose for which it was collected and for any applicable medical, professional, administrative, or legal requirements.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">When information is no longer required, it may be securely deleted or anonymized.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">No method of electronic transmission or storage can be guaranteed to be completely secure.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">7. Third-Party Services and International Processing<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">We do <strong>not sell or rent personal or medical information<\/strong>.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Certain third-party services may be used to operate the website, communicate with patients, or process payments. These may include:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>WhatsApp<\/li>\n\n\n\n<li>Email providers<\/li>\n\n\n\n<li>Website hosting providers<\/li>\n\n\n\n<li>Google Analytics<\/li>\n\n\n\n<li>Payment service providers<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">These services operate under their own privacy policies and may process information on servers located in other countries.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Where international transfer rules apply, such processing is subject to the requirements and safeguards applicable under the relevant data-protection legislation.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Payment card information is not stored directly on this website when payment is handled by an independent payment provider.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">8. Cookies and Website Analytics<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">This website may use <strong>Google Analytics<\/strong> and similar technologies to understand website traffic and performance.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Such services may use cookies or similar technical identifiers.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Depending on your location and applicable law, consent may be required for the use of non-essential analytics cookies.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Analytics information is used to understand website usage and improve the website.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Medical documentation submitted for consultation is not intentionally provided to Google Analytics for analytics or advertising purposes.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">9. Sharing Medical Information<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Personal or medical information is not normally shared with other healthcare professionals without your authorization.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Information may be shared where:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>You specifically request or authorize such sharing<\/li>\n\n\n\n<li>Another healthcare professional is involved in a consultation you have requested<\/li>\n\n\n\n<li>Disclosure is required by law, court order, or another legally binding obligation<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">A family member, guardian, or another person providing information on behalf of a patient must have an appropriate basis or authorization to do so.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Additional rules concerning consultations requested on behalf of another patient are described in our <strong>Terms of Use<\/strong>.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">10. Your Data Protection Rights<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Depending on the law applicable to you, you may have the right to:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Request access to your personal data<\/li>\n\n\n\n<li>Request correction of inaccurate information<\/li>\n\n\n\n<li>Request deletion of information where legally permitted<\/li>\n\n\n\n<li>Request restriction of processing<\/li>\n\n\n\n<li>Object to certain processing<\/li>\n\n\n\n<li>Request data portability where applicable<\/li>\n\n\n\n<li>Withdraw consent where processing is based on consent<\/li>\n\n\n\n<li>Ask how your personal information is being used<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Certain information may need to be retained despite a deletion request where retention is required by applicable medical, professional, or legal obligations.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Where applicable, you may also have the right to lodge a complaint with the relevant data-protection authority.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">11. Children and Minors<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Consultations may concern patients under the age of 18.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Medical and personal information concerning a minor should be provided with the authorization of a parent or legal guardian. A parent or legal guardian should normally participate in the consultation.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">If we become aware that information concerning a minor has been provided without appropriate authorization, we may request confirmation of parental or guardian authorization or delete the information where appropriate.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">12. Changes to This Privacy Policy<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">We may update this Privacy Policy when our services, technologies, legal requirements, or data-processing practices change.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The current version will be published on this page, and the <strong>Effective Date<\/strong> will be updated when significant changes are made.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">13. Contact<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">For questions regarding this Privacy Policy or the handling of your personal information, please contact:<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Dr. Zeljko Kojadinovic, MD, PhD \u2013 Consultant Neurosurgeon<\/strong><br><strong>Email:<\/strong> <a href=\"mailto:koja@yahoo.com\">koja@yahoo.com<\/a><br><strong>WhatsApp \/ messages:<\/strong> +381 62 853 4555<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>","protected":false},"excerpt":{"rendered":"<p>Effective Date: September 1, 2026 This Privacy Policy explains how personal and medical information is collected, used, stored, and protected when you visit https:\/\/neurohirurgija.in.rs\/en\/, contact us, or request an online medical consultation or second opinion. We recognize that medical information is particularly sensitive and treat all patient information as confidential. 1. Who We Are The [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_seopress_titles_title":"","_seopress_titles_desc":"","_seopress_robots_index":"","_seopress_robots_follow":"","_seopress_robots_imageindex":"","_seopress_robots_snippet":"","_seopress_robots_primary_cat":"","_seopress_robots_breadcrumbs":"","_seopress_robots_freeze_modified_date":"","_seopress_robots_custom_modified_date":"","_seopress_robots_canonical":"","_seopress_social_fb_title":"","_seopress_social_fb_desc":"","_seopress_social_fb_img":"","_seopress_social_fb_img_attachment_id":0,"_seopress_social_fb_img_width":0,"_seopress_social_fb_img_height":0,"_seopress_social_twitter_title":"","_seopress_social_twitter_desc":"","_seopress_social_twitter_img":"","_seopress_social_twitter_img_attachment_id":0,"_seopress_social_twitter_img_width":0,"_seopress_social_twitter_img_height":0,"_seopress_redirections_value":"","_seopress_redirections_enabled":"","_seopress_redirections_enabled_regex":"","_seopress_redirections_logged_status":"","_seopress_redirections_param":"","_seopress_redirections_type":0,"_seopress_analysis_target_kw":"","_uf_show_specific_survey":0,"_uf_disable_surveys":false,"footnotes":""},"class_list":["post-15492","page","type-page","status-publish","hentry"],"blocksy_meta":{"styles_descriptor":{"styles":{"desktop":"","tablet":"","mobile":""},"google_fonts":[],"version":8}},"_links":{"self":[{"href":"https:\/\/neurohirurgija.in.rs\/en\/wp-json\/wp\/v2\/pages\/15492","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/neurohirurgija.in.rs\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/neurohirurgija.in.rs\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/neurohirurgija.in.rs\/en\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/neurohirurgija.in.rs\/en\/wp-json\/wp\/v2\/comments?post=15492"}],"version-history":[{"count":1,"href":"https:\/\/neurohirurgija.in.rs\/en\/wp-json\/wp\/v2\/pages\/15492\/revisions"}],"predecessor-version":[{"id":15493,"href":"https:\/\/neurohirurgija.in.rs\/en\/wp-json\/wp\/v2\/pages\/15492\/revisions\/15493"}],"wp:attachment":[{"href":"https:\/\/neurohirurgija.in.rs\/en\/wp-json\/wp\/v2\/media?parent=15492"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}